Returns and Complaints

According to the Consumer Rights Act, you can withdraw from the contract within 14 days from the date of receiving the product without giving a reason. This period is counted from the day on which you or a third party (other than the carrier) indicated by you, took physical possession of the item.

No, in the case of withdrawal from the contract within 14 days of receiving the product, you do not have to give a reason for the return. This is your statutory right as a consumer.

The cost of returning the goods to the seller in the case of withdrawal from the contract is borne by the consumer. We recommend choosing a secure form of shipment with the ability to track the package.

The product should be in unchanged condition, i.e. it should not have signs of use, be damaged and should be packed in the original packaging with all accessories and documentation. You have the right to check the nature, characteristics and functioning of the product, but only to the extent that you could do so in a brick-and-mortar store.

Warranty is a statutory right granted to consumers, which allows filing a complaint in case of detecting a physical or legal defect of the product. Guarantee, on the other hand, is a voluntary commitment of the manufacturer or seller, defining the conditions of responsibility for the quality of the product. Under warranty, you can demand repair, replacement, price reduction or withdrawal from the contract, and the seller has 14 days to respond to the complaint.

You can file a warranty complaint within 2 years from the date of purchase. If the defect is detected within 12 months of the product's release, it is presumed that it existed at the time of purchase. After this period, the consumer is obliged to prove that the defect existed at the time of purchase.

No, there are exceptions specified in Article 38 of the Consumer Rights Act. The right to withdraw from the contract does not apply, among others, to products made according to the consumer's specification, products that deteriorate quickly, products delivered in sealed packaging that cannot be returned after opening due to health or hygiene reasons, and in other cases specified in the law.

We will refund all payments received from you, including the costs of delivering the goods (except for additional costs resulting from your choice of delivery method other than the cheapest ordinary delivery method we offer), without undue delay, and in any case no later than 14 days from the day we were informed of your decision to withdraw from the contract. However, we may withhold the refund until we receive the goods or until you provide us with proof of their return, depending on which event occurs first.